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Here you will find answers to many of the most asked questions.  If you need further assistance, please email us.
 
 

FAQs

How Do I Place An International Order?
BUYDARTFISH.COM can only accept orders shipped to addresses within the United States and Canada. Orders from other countries will be rejected, please contact your local Dartfish sales representative.

You can place an order online using a major credit card like American Express, Master Card, Discover or Visa. We do not accept PayPal. (All prices listed are in US dollars -- if you need a currency conversion/exchange rate, please consult your local bank).


SHIPPING RATES/INFORMATION:

To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)

All international orders are responsible for all duties and taxes incurred upon delivery.

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How Can I Check The Status Of My Order?
Order status is available through our online store. Please visit the Website where you made your order, log-in and click on the "e;Order Status"e; link located at the top of the page. You will notice the following sequence of links: My Account Home, Personal Profile, Change Password, Wish List, Order Status, Log Off. The "e;order status"e; link will not appear unless you are logged into the store and have completed a purchase from the store.

The order status section provides order status, ship date and relevant tracking information.

Tracking information is available for our expedited (FEDEX) shipping methods only.

Expected delivery times for Standard delivery is 7-10 business days and International delivery is 2-4 weeks. We do not have tracking information for standard shipping.

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What Are Your Domestic Shipping Rates For U.S. Customers?
Order Shipping charges are based on the contents and destination of your order. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)

US Domestic orders ship by default through USPS and can take 7-10 business days for delivery. You do have an option to upgrade to FEDEX for an additional charge. All orders with PO/APO/FPO addresses can only be shipped via USPS (US Postal Service 7-10 business day delivery).

* Shipping time frames for each shipping method are estimated.

* We do not accept COD.

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How Do I Order (United States)?
You can place an order online using a major credit card like American Express, Master Card, Visa and Discover. We do not accept PayPal.

SHIPPING RATES/INFORMATION:

To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)

Orders ship by default through USPS and can take 7-10 business days for delivery. You do have an option to upgrade to FEDEX for an additional charge.

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What Are Your International Shipping Charges (Including Canada)?
Shipping costs for international orders vary based on the contents of your order and the country to which the order is being shipped. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)

Due to possible border restrictions, International delivery may sometimes take up to 5 weeks.

* Shipping time frames for each shipping method are estimated.

* We do not accept Cash on Delivery orders.

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What Payment Methods Do You Accept?
A credit card is necessary for orders placed on BUYDARTFISH.COM. You can place an order online using a major credit card like American Express, Master Card, Visa and Discover. We do not accept PayPal.

All prices listed are in US dollars -- if you need a currency conversion/exchange rate, please consult your local bank.

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How Do You Calculate International Taxes And Duties?
If you are ordering outside of the United States, your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. The shipping charges applied to your order do not include custom fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.

We do not estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
Please be familiar with the customs charges in your country before you order.

Due to International shipping law/practices, we are unable to declare merchandise as "e;Gift"e; on customs forms.
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What if my business or organization is tax exempt?
IMPORTANT: If your organization is sales tax exempt, a copy of your Sales Tax Exemption Certificate MUST be faxed to 1-800-558-0573 or emailed to customer-service@buydartfish.com to verify you sales tax exempt status BEFORE you place your order. All sales are final once your order is placed. Click "e;Place Your Order"e; only once and wait for confirmation of your payment. Thanks for your patience.

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When Will My Order Be Processed?
Most in-stock orders are processed and shipped within 1-2 business days. For US customers, we offer a same-day shipping upgrade for Overnight/Next Business Day orders placed by 3PM EST Monday - Friday.

Our intent is to offer our customers a secure experience. Therefore, all orders are subject to security check which may result in a shipment delay of up to 48 hours.

If your order is under review, the items on your order may not be available at the time the order is released.
REASONS FOR SECURITY CHECK:
> The banking partner for the credit card you provided informed us that one or more components of the billing address that you provided in your order do not match the information in the bank�s system.
> Perhaps you moved recently and have not updated the billing address for your credit card.
> Perhaps you entered the shipping information as the billing information
> If you are a college student perhaps you entered your current address and not you�re billing address.

In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.

For our international customers:
If you are placing an order from outside the United States, you will need to fax us a letter of authorization including your full name as it appears on the credit card, the credit card number, expiration date, billing address, authorization to charge your card and a photocopy of the front and back of the credit card. Please send your fax attn: BUYDARTFISH.COM International Order. If we do not receive your fax, your order will be deleted automatically. Please use the following fax number: 001-404-685-9130.

All international orders are responsible for all duties and taxes incurred upon delivery.

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Can I Make Changes To My Order?
In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.

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How Do I Login / Logout Of The Website?
To login / logout of BUYDARTFISH.COM online store, please select login or logout located at the top right of the Website.

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What Video Format Is The Dartfish Content?
Currently, content disks that we provide are in the standard North American format (NTSC). We are in the process of adding more content in a variety of sports from our European markets. These additional content disks will be available in (PAL).

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Do I Need The Dartfish Software To Use Dartfish Content?
No. Each content disk is produced to be a self-contained interactive experience. Clips can be downloaded to your computer in the original digital format. Dartfish Software is only needed if you would like to perform advanced analysis of your own video footage.

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Can I Try The Dartfish Software For Free?
Yes. A free 30-day trial version of the Dartfish Connect is included with each content disk.

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What If I Have A Problem With My Product?
Please contact customer-support@buydartfish.com . Be sure to review our Return Policy.

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